Refund policy
At Wild Canadian Soul, every product is made to order. If there is a problem with your order, please contact us so we can help.
Returns & Exchanges
Because our products are made specifically for each order, we do not accept returns or exchanges for changes of mind, ordering the wrong size or colour, or personal preference, except where required by applicable law.
Please review the product description and size guide carefully before purchasing.
Damaged, Defective, Misprinted, or Incorrect Items
If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us promptly and within 30 days of receiving it.
For approved claims, we will arrange a replacement at no additional cost or provide a refund.
How to Report a Problem
Contact us at info@wildcanadiansoul.ca with:
- Your order number or proof of purchase.
- A description of the issue.
- Clear photos showing the affected item and the problem.
Please contact us before sending anything back. A physical return is generally not required for approved quality claims. If one is necessary, we will provide instructions.
Lost Packages
If your package has not arrived by its estimated delivery date, contact us as soon as possible and within 30 days of that date so we can investigate.
Confirmed lost-in-transit orders may qualify for a replacement or refund following review.
Incorrect Addresses and Unclaimed Deliveries
Please ensure your delivery details are accurate. If an order is returned because of an incorrect address or because it was unclaimed, additional shipping charges may apply to resend it. These situations do not automatically qualify for a refund.
Refunds
We will notify you once your claim has been reviewed. If approved for a refund, we will issue it to your original payment method. Your bank or payment provider may require additional time to post the funds.
Your Consumer Rights
Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.