Shipping policy
Thank you for shopping at Wild Canadian Soul! Our products are made to order through our fulfillment partner, Printful. Please allow time for both production and shipping.
Order Processing and Production
Most orders take 2–5 business days to produce before shipping. Business days exclude weekends and holidays, and production time begins on the next business day after your order is placed.
Some products require longer production times. Production may also take longer during busy periods or due to product availability. All timeframes are estimates.
Shipping Rates and Destinations
We ship to Canada, the United States, and other destinations available at checkout.
Shipping charges are displayed at checkout before you complete your purchase. Any free-shipping offers and eligibility requirements will be shown on our website or at checkout.
Estimated Shipping Times
Shipping time begins after production is complete:
- Orders fulfilled and delivered within Canada or within the United States: Standard shipping generally takes 3–4 business days.
- Cross-border and other international orders: Standard shipping generally takes 5–20 business days, depending on the destination and service.
These are general estimates. Actual shipping times depend on the product, fulfillment location, destination, and shipping method. Any product-specific or order-specific estimate provided should be used in place of these general ranges.
Total estimated delivery time = production time + shipping time.
Delivery dates are estimates, not guarantees. Carrier disruptions, customs processing, severe weather, and seasonal demand may cause delays.
Order Tracking and Separate Shipments
Once your order ships, you will receive a shipping confirmation email with tracking information.
Orders containing multiple items may arrive in separate packages and on different dates. Each shipment will have its own tracking information.
Customs, Duties, and Taxes
Orders shipped across international borders may be subject to import duties, taxes, or customs charges.
Where applicable charges are prepaid through a Delivered Duty Paid (DDP) shipping service, they are covered upfront. Otherwise, any import charges not collected at checkout are the customer’s responsibility and are determined by the destination’s customs authorities.
Delivery Problems
Please check your shipping address carefully before completing your purchase. If you notice an error, contact us immediately through our Contact page. Address changes may not be possible once fulfillment begins.
If your order has not arrived by its estimated delivery date, please contact us promptly with your order number and tracking details so we can investigate with our fulfillment partner. Please report suspected lost shipments as soon as possible and within 30 days of the estimated delivery date.